1. Question: Are you a factory or a trading company?
A: We are a factory. OEM and ODM are welcome. Twenty R&D engineers are at your service.
2. Q: What is the size of your factory? What is your annual production capacity?
Answer: The plant covers an area of 10,000 square meters, with annual output exceeding 100 MW, and 90% of its products are exported abroad.
Three. Q: Are your products certified?
A: Yes, our products are certified by CE, RoHS, FCC, IEC and so on. We are the evaluation supplier of BV and TUV.
4. Q: Where is your factory? How can I get there?
Our factory is located in Xiamen City, Fujian Province, China. It takes only half an hour to drive from Xiamen Airport to our factory. Warmly welcome customers at home and abroad!
5. Q: How is your factory doing in quality control?
A: Quality comes first. From the beginning to the end, people attach great importance to quality control. Our factory has passed BV, Intertek, TUV and ISO 9001:2008 certification. Our customers include Hallmark, HomeBase, Coca Soeasy, ITS Solar, Mobisol, Bank of China.
6. Question: How long is the warranty period for your products? How to ensure after-sales service?
A: Most of our products are guaranteed for one year and solar panels for five years.
We will prepare accessories from 3 to 5 per thousand in case of damage to the parts. We will help you solve all the technical problems by email, telephone and video.
7. Question: What are the terms of payment, port of delivery and minimum order?
A: We can quote you ex-factory price, FOB, CRF and CIF price. The port of delivery may be Shenzhen or Hong Kong. We accept T/T, L/C, WEB Alliance, Paypal, etc. There are 500 MOQs for solar chargers and solar lamps. For solar systems, 100 PCS is available.
8. Q: Can I take some samples?
A: Of course. We are very honored to provide you with samples, usually samples can be prepared within 3 to 7 days!
9. Q: If your product does not arrive within your delivery date, please inform us?
Answer: This has never happened in our company so far, because we have professional managers who fully understand and control every link of production, and we usually train every employee and meet with us every morning. All our employees are full of enthusiasm. So you shouldn't worry about these things.
We can talk about more details about the price. Welcome to our factory!
Necessary info. for us to design and quote
• What is your pv panels dimension?___mm Length x___mm Width x__mm Thickness
• How many panel are you going to mount? _______Nos.
• What's the tilt angle?____degree
• What is your planned pv assmebly block? ________Nos. in a row
• How is weather there,such as wind speed and snow load?
___m/s anit-wind speed and____KN/m2 snow load.